Do you hate filling out patient forms?

MEDIBI

A mobile app that allows patients to control their medical records for easy and fast administrative work.

MY ROLE

TIMELINE

End-to-end design as a sole designer.

4 Weeks (June - July 2021)

TOOLS

Figma, Miro, Optimizely, Maze, Google Forms, Google Docs.

THE PROBLEM

Slow paperwork processes cause patients to sacrifice the quality of medical visits.

CHALLENGES & DESIGN CONSTRAINTS

New changes in laws and regulations will be effective by the end of December, yet there is no solution for many people who find the current system inefficient.

  • 21st Century Cures Act​ - Medical records released by API

  • Information Blocking Rule - Legal obligations will be active to clinics to provide electronic medical records to patients at all times

  • The Federal Privacy Protections - Will not be effective and can lead to higher insurance rates and job discrimination

  • Patients wait a long time to see doctors

  • They have unsatisfied experiences with the price they pay

  • Patients go through a complex process of buying health insurance

  • Inaccuracy and typos lead to a delayed process for patients

UX RESEARCH

PROCESS

Doctors and administrations also find the current system painful.

HIGHLIGHTS - Wants & Needs

INSIGHTS

How can I solve everyone's problem?

MEET Mark, Julie, and Madeline! (PERSONAS)

FINAL SOLUTIONS

COMPETITIVE ANALYSIS

Can't Wait?

It’s ironic how I can’t access my medical records quickly, and I don’t know how those are handled by who.

The new law change has both good and bad. It’s great that hospitals must provide the record electronically, but it’s concerning that the federal government won’t protect my information anymore.

HYPOTHETIC SOLUTIONS

*OCR; Optical Character Recognition

USER FLOW >> Wireframing >> First Prototype >> Usability Test >> ...

Enlarge this on Miro

Before I confirm my design,

how will I know if this will work?

I recruited five participants for the system usability scale test to validate if these solutions would be useful. The first prototype was provided with questionnaires and scored an average of 72 out of 100.

SUS TEST (Hypothesis Validation)

"a SUS score above a 68 would be considered above average"

Above the average score doesn’t mean it has a product market fit. Although the SUS test allows quick usability assessment and the operation cost is very low compared to other usability tests.

FINAL SOLUTIONS

The research has shown that trust is a common problem for everyone. Data Insurance will provide security and peace of mind to patients and hospitals.

Soon, the federal privacy protections will no longer be in effect, and experts suggest this will leads to higher health insurance rates and job discrimination.

01

Full Control

Users can fill out forms by sharing their existing medical records to skip the check-in and reduce time spent at hospitals.

The 21st Century Cures Act will allow hospitals to share medical records by API, and when patients use Medibi more often, more providers will use it.

Daily check-in will track mental and physical status, and Medibi can provide an accurate health overview through shared data from other apps.

Quick check-in is allowed when patients are close to the location and there’s nothing to fill out anymore upon arrival. The wait line is transparent, and everything from booking appointments to follow-up is done in Medibi.

02

Data Insurance

03

Daily Engagement

04

Convenience

Learn more how Medibi was born.

Usability Test >> Second Prototype >> 2nd USABILITY TEST

2nd Usability Test >> Third Prototype >> A/B TEST

The second prototype met WCAG standards, but I wanted to validate if higher contrast in color is preferred for both accessibility and aesthetics to users.

LEARNINGS

STYLE GUIDELINES

KEY USER FLOW

  • Daily Check-ups and Health Tracking

  • Pre-filled Forms and Booking Appointments

  • Fast Communication

  • Quick Check-in and Location Access

USABILITY TEST

How can I do better next time?

WHAT I LEARNED FROM A CHALLENGE

After one last usability test, I would’ve spent more time to make this pixel-perfect visually, including interactions. I also wanted to design onboarding screens and a web app for providers to make sure Medibi works compatibility.

Also, I came up with an idea I wanted to test out. I think if patients can share their records to help scientific research either voluntarily or to get compensated, it’ll be a win-win for both patients and the future.

Thinking without accepting that there might be something I don’t know is dangerous, and it caused me to research back and forth. When my initial research found that the problem is not one side and there will be several changes in the law, I had to start over. If there were a teammate who would’ve disagreed with my first thought, I’d have saved some time and thought creatively.

IF THERE HAD BEEN MORE TIME . . .

HIGH FIDELITY PROTOTYPE

Recommended Case Studies

Next